Privacy Policy

Welcome to Carvice AI — Canada’s Auto-Intelligence platform for car dealers. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit carvice.ca (the “Platform” or “Site”).

1. Information We Collect

Information You Provide

When you request early dealer access or use our contact form, we collect:

• Name and contact information (email, phone number)
• Business information (dealership name, location)
• Any message or inquiry content you submit

Technical Information

We automatically collect certain technical data when you visit the Site:

• IP address and general location
• Browser type, device information, and operating system
• Pages visited, referral source, and session duration
• Form interaction and engagement data

2. Cookies and Tracking Technologies

Essential Cookies

We use essential cookies necessary for the Site to function properly:

• Session Cookies: Maintain form state and security tokens during your visit
• Security Cookies: Protect against unauthorized access and CSRF attacks

Analytics Cookies

We may use analytics tools to understand how visitors interact with the Site:

• Page views and feature usage statistics
• Performance monitoring and error tracking
• User journey analysis to improve the Site

Cookie Management

You can control cookies through your browser settings. Disabling cookies may limit certain Site functionality.

3. How We Use Your Information

Responding to Inquiries

We use your information to:

• Respond to dealer access requests and contact form submissions
• Communicate about early access status and platform updates
• Provide support and answer questions

Platform Improvement

Your data helps us:

• Improve the Site experience and content
• Understand dealer needs and feature priorities
• Identify and fix technical issues

Marketing Communications

With your consent, we may send you updates about the Carvice platform, new features, and dealer resources. You can opt out of marketing emails at any time.

4. Information Sharing and Disclosure

We Do Not Sell Your Data

Carvice does not sell, rent, or trade your personal information to third parties.

Limited Sharing Scenarios

We may share your information only in these specific circumstances:

Service Providers

• Email service providers for delivering our communications
• Cloud hosting providers for data storage and processing
• Analytics services to improve Site performance

Legal Requirements

• Compliance with valid legal processes or government requests
• Protection of Carvice’s rights and property
• Investigation of fraud or security incidents

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security and Protection

Security Measures

We implement comprehensive security measures including:

• Encryption: Data is encrypted in transit (HTTPS) and at rest
• Access Controls: Strict access controls and authentication requirements
• Secure Infrastructure: Protected servers and database systems
• Form Security: CSRF protection on all data submission forms

Data Retention

We retain your information for as long as:

• You are in our early access program or active communication
• Required by law or for legitimate business purposes
• Necessary to resolve disputes or enforce our terms

6. Your Privacy Rights (PIPEDA)

Canadian Privacy Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we collect and how it’s used
• Access your personal information upon request
• Request correction of inaccurate information
• Withdraw consent for certain data processing activities
• File a complaint with the Office of the Privacy Commissioner of Canada

How to Exercise Your Rights

To access, correct, or delete your personal information, or to withdraw consent, contact us here. We will respond within 30 days.

Marketing Opt-Out

You can opt out of marketing emails by using the unsubscribe link in any email or by contacting us directly.

International Users

Carvice is based in Canada and primarily serves Canadian users. If you access our Site from outside Canada, your data may be processed and stored in Canada under Canadian privacy law.

7. Children’s Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or new features. We will notify users of significant changes via email or Site notice.

9. Contact Us

Privacy Questions

For privacy-related questions, concerns, or requests, please use our contact page.

By using the Carvice Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.